Dear customer,
We appreciate your continued support and trust in Holland Animal Care. In order to continue our cooperation properly, we would hereby like to inform you of some important changes.
We have recently updated our terms and conditions to be clear, transparent and in line with current laws and regulations. From your next purchase or after 31-12-2023, these terms and conditions will apply. We believe that clear rules are the basis for a successful cooperation.
Below is an overview of the most important changes:
- Article 3
All quotations and offers made by Holland Animal care are without obligation. Holland Animal Care is entitled to revoke its offer up to two working days after the acceptance of the offer has reached it.
- Article 4
The delivery times and deadlines specified by Holland Animal care are only indicative and not deadlines.
- Article 5
The product information provided by Holland Animal care to the Customer of cases concerns indicative averages from which deviation is possible.
- Article 7
Unless explicitly stated otherwise on the invoice, Customer is subject to a payment term of fourteen days from the invoice date.
- Article 8
Customer is obliged at the time of Delivery to check (or have checked) whether the delivered items comply with the Agreement.
- Article 9
Holland Animal care’s obligation to compensate losses on any basis whatsoever is limited to those losses against which Holland Animal Care is insured under an insurance policy it has taken out.
- Article 10
The Customer and its affiliated (legal) persons are permitted to offer items delivered or to be delivered to the Customer by Holland Animal care via its own online webshop. However, the Customer and its affiliated legal entities and natural persons are not permitted to offer goods delivered or to be delivered to the Customer by Holland Animal care under its own brand via third-party webshops or third-party digital platforms (including but not limited to, Bol.com and Amazon).
Where these conditions refer to 'Own Brands', this means: the brands used by Holland Animal Care or its affiliated companies, including but not limited to Eat Slow Live Longer, Dog Comets, PoopyGo, Royal Dry as well as the own brands mentioned as such on www.hollandanimalcare.nl.
We recommend that you read the new terms and conditions carefully to ensure you are fully informed. You will find the conditions on our website or you can request them from our customer service team. We have also filed the terms and conditions at the Chamber of Commerce in Enschede.
We look forward to continuing our valued cooperation. Do you have any questions about the new general terms and conditions? Please feel free to contact your account manager or our customer service team. We are happy to help you.
